Have a look at our most frequently asked questions. If you still cannot find the answer you're looking for, then please, use the form to ask us a question. We will get back to you as soon as possible.
Unfortunately we cannot do anything about this status. Once a package is in possession of the carrier we have the same access to tracking that you do. If you purchased insurance on your order and its not received after 30 days from the acceptance scan, a claim can then be filed.
Sign up for email notification for the product you are interested in. This will be the answer to the questions above.
No, everything that is for sale is on the website.
Canceled orders will be refunded less 4% credit card fees. We are not refunded the credited card fees once the order is processed. No exceptions (angry spouse, emergency, impulse buy, etc). If you need to verify this with our credit card processing company we can provide credentials and contact information.