Have a look at our most frequently asked questions. If you still cannot find the answer you're looking for, then please, use the form to ask us a question. We will get back to you as soon as possible.

Unfortunately we cannot do anything about this status. Once a package is in possession of the carrier we have the same access to tracking that you do. If you purchased insurance on your order and its not received after 30 days from the acceptance scan, a claim can then be filed.

Ask a question

Please Wait....