By purchasing from Thoroughbred Armament Company LLC you agree to the Shipping, Insurance, and Return Policies below:
**IF YOUR BILLING AND SHIPPING ADDRESS DO NOT MATCH YOU WILL BE ASKED TO PROVIDE PHOTO ID, FAILURE TO PROVIDE WILL LEAD TO CANCELED ORDER LESS 4% CREDIT CARD FEES**
**CANCELED ORDERS WILL BE REFUNDED LESS 4% CREDIT CARD FEES** NO EXCEPTIONS PERIOD!
**AS OF 4/6/20 WE WILL ENFORCE A 15% RESTOCKING FEE ON RETURNED ORDERS**
Shipping & Delivery
Orders are typically processed and shipped within 1-3 business days. Custom upper receivers will typically ship within 3-7 days. We generally use USPS First Class (for packages under 13. oz) and Priority Mail as our standard shipping methods depending on value, weight, and distance. Once an order is shipped, we will send an email confirmation with tracking details. This can also be viewed in "My Account". Most orders ship free within the continental 48 states. With free shipping, the choice of shipping carrier is at the discretion of Thoroughbred Armament Company LLC.
Please Note: Thoroughbred Armament Company LLC does not assume responsibility for damaged or lost packages by the shipping carrier. If this is of concern to you then please select optional USPS insurance at your expense. IF YOU DO NOT PURCHASE THE OPTIONAL INSURANCE AND YOUR PACKAGE IS LOST AND YOU ATTEMPT A CHARGE BACK WITH CREDIT CARD WE WILL CHALLENGE AND PROVIDE YOUR CREDIT CARD COMPANY INVOICES,TRACKING INFORMATION, PROOF THAT YOU DID NOT PURCHASE OPTIONAL INSURANCE.
Please Note: The insurance purchased upon checkout is USPS's insurance. It is not Thoroghbred Armaments Company LLC's insurance. Thoroughbred Armament Company LLC is only offering USPS insurance for your convenience. USPS insurance only covers LOST or DAMAGED packages. USPS insurance DOES NOT COVER STOLEN PACKAGES. Once an item is marked delievered by USPS and can be confirmed via USPS postmaster Thoroughbred Armament will not be responsible if the package is stolen from the location even if the USPS insurance was purchased. Once an insuraed package is delivered at the premises USPS will not reimburse for the package if it was stolen. THIS IS USPS's POLICY!
Note: USPS Priority Mail 1, 2, or 3-Day is not an express delivery service and times are an estimate based on a best-case scenario. Realistic times are 3-7 days. If you need your package sooner please select an alternative method of shipment at checkout.
Due to ITAR restrictions, we can only ship our products within the continental US, Alaska, and Hawaii. No shipments will be made to APO/FPO, US Territories or International addresses.
Exchanges & Returns
To keep prices low and provide the best service, avoid returns by asking any questions you may have prior to your purchase. If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product.
If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund less a 15% restocking fee, based on your original method of payment. Returned items that qualified for free shipping will have the actual cost of shipping deducted from the refunded amount.The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.
A 20% open box fee in addition to the 15% restocking fee (totaling 35%) will be assessed on any sealed product that is opened or removed from its original packaging.
Items that have been installed are considered used and are non-returnable.
All returns require an RMA #
Prior to returning an item, please send an email to Thoroughbred Armament Company LLC referencing the order number and item(s) being returned. Any shipment that arrives without prior notification will be marked "Return to Sender" and returned at the sender's expense.
The following items may not be returned and all sales are considered final.
1. Barrels, and Bolt Carrier Groups
2. Handguards and triggers
4. Special Orders
5. Custom Upper Receivers
The customer is responsible for arranging return shipping for any returned item(s).
Thoroughbred Armament Company LLC recommends the use of an insured, trackable method of returning products such as USPS Priority Mail, UPS or FedEx. Responsibility for products lost or damaged in transit to us is that of the customer, not Thoroughbred Armament Company LLC. Once the returned item is received, it will be inspected and the customer will be notified of the progress of the return. Returned orders that qualified for free shipping will have the actual cost of shipping deducted from the refunded amount.
Regulatory changes - Federal, State, or Local
Due to the political nature of the firearm industry we are not able to accept items for return or exchange based on regulatory changes, whether it be federal, state or local.
Order Cancellation/ Changes
Orders that are placed and canceled prior to shipping are assessed a 5% fee. This fee is waived if the customer elects a store credit instead of a refund.
Thoroughbred Armament Company LLC is not a warranty or repair center. All warranty claims must be submitted through the original manufacturer. If it is determined you need warranty service for an item purchased from Thoroughbred Armament Company LLC please contact the manufacturer directly. Thoroughbred Armament Company LLC will assist as needed. Please do not return items to us for warranty or repair as it will be returned to you and further delay your claim process.